Privacy Policy

Wellzino (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, services, or contact us. By using our Services, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Full name, phone number, email address, residential address, date of birth, government identification details (e.g., LASRRA number, BVN).
Transaction Information: Payment details, service requests, and transaction history.
Technical Information: IP address, browser type, device information, and website usage data.
Communication Records: Messages, emails, or calls exchanged with our support team.

2. How We Use Your Information

We use the collected information to:

Provide and deliver our services (e.g., registration support, POS activation).
Verify identity and process requests.
Communicate updates, confirmations, or service alerts.
Improve our website, services, and customer experience.
Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal data. We may share information only in the following cases:

With Government Agencies: To process LASRRA, BVN, or related applications.
With Financial Institutions: For POS and agent banking services.
With Service Providers: Vendors assisting with IT, payment processing, or support.
For Legal Reasons: Where required by law, court order, or government regulation.

4. Data Security

We implement reasonable technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on applicable law, you may have the right to:

Access, update, or correct your personal information.
Request deletion of your data (subject to legal retention obligations).
Restrict or object to processing in certain circumstances.
Withdraw consent to marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy or as required by law.

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience, track usage patterns, and improve site performance. You may disable cookies through your browser settings, though some features may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

9. Children’s Privacy

Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our Services after updates constitutes acceptance of the revised Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please get in touch with us:

Wellzino
Office: 3 Lingentic Plaza, Alakija Bus Stop, Satellite Town, Amuwo Odofin, Lagos.
Phone: +2349016491821
Email: [email protected]